Refund and Returns Policy

At Azeen Furniture, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. This policy outlines the terms and conditions for refunds and returns of products purchased through our website.

---

Eligibility for Returns

You may request a return if the following conditions are met:

1. The item was purchased directly from Azeen Furniture.
2. The item is unused, in its original condition, and includes all accessories and packaging.
3. The return request is made within 7 days of receiving the item.
4. The item is defective, damaged, or does not match the description provided at the time of purchase.

---

Non-Returnable Items

The following items are not eligible for returns:

1. Custom-made or personalized furniture.
2. Clearance or sale items.
3. Items damaged due to misuse, improper handling, or lack of maintenance.
4. Items that have been assembled or installed.

---

Refund Process

Once we receive and inspect the returned item, we will notify you of the status of your refund. If approved, your refund will be processed within 7-10 business days. Refunds will be issued to the original payment method. Please note that:

1. Original shipping fees are non-refundable.
2. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., defective or incorrect item).

---

Exchange Policy

We offer exchanges for items that are defective or damaged upon delivery. To initiate an exchange, please contact us within 7 days of receiving your order. Exchanges are subject to stock availability.

---

How to Initiate a Return or Refund

To request a return, refund, or exchange, please follow these steps:

1. Contact Us:
   • Email: shakiiupholsteryfixer@gmail.com
   • Phone: +971 55 640 3949
   • Provide your order number and reason for the return.
2. Prepare the Item:
   • Ensure the item is securely packed in its original packaging.
   • Include a copy of the receipt or proof of purchase.
3. Ship the Item:
   • Send the item to the address provided by our customer service team.

---

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We will arrange for a replacement or refund at no additional cost to you. Please provide photographs of the damaged or incorrect item for verification.

---

Contact Us

For any questions or assistance regarding our Refund and Returns Policy, please contact us:

• Phone: +971 55 640 3949
• Email: shakiiupholsteryfixer@gmail.com
• Address: Ajman Jurf 3 Behind China Mall, UAE

Thank you for choosing Azeen Furniture. We value your trust and strive to provide you with the best shopping experience.